Despite all your best efforts, some agents will choose to leave your company. It can’t be avoided. Some tours of duty come to an end and are not renewed. At this juncture, most leaders try to talk the agent out of his/her decision. It rarely works, but it’s worth a try. When you recognize there’s no changing the agent’s mind, try pivoting to something positive rather than parting ways in anger. Offer the parting agent an invitation to your company’s alumni group. HBR reports that consulting companies started this practice years ago and it has been remarkably beneficial. For example, McKinsey had more than 20,000 members in its alumni network. And it’s not just consulting companies—most Fortune 500 companies now have alumni networks on Facebook or LinkedIn. One obvious benefit to an alumni network is the opportunity to rehire former agents, but the value goes far beyond this benefit: Your alumni are among your most effective means of external engagement…. They understand how your organization works and are generally inclined to help you if they can. Creating and offering an alumni network to departing agents is a positive way to keep the relationship going. Goodwill has a way of catching up with those who are helping their agents even after they leave the company.